Norton Barrie is confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order you are entitled to a refund or an exchange if you return your item in perfect condition within 7 working days. If you are not satisfied with your purchase for whatever reason (even if you simply change your mind) we will offer you a refund or an exchange. PLEASE NOTE ALL ITEMS RETURNED WILL BE ASSESSED BY OUR RETURNS DEPARTMENT, ANY ITEM THAT HAS BEEN RETURNED FOR A REFUND OR EXCHANGE WILL HAVE TO MEET THE FOLLOWING STANDARDS.

1.     Have all tags and labels attached.

2.     Be free from stains or odour which includes cigarette, pet or any other odour that would affect the resale of the item.
3.     Be in the original packing that was received with the item
We will be happy to offer you a full refund for the value of the product. In order to do so the item(s) must be in new and unworn condition. We cannot accept any used items; such items will be directly returned to the purchaser.

To Return the Item:

To return an item please use the address label received with your order. Just pop the details of the return on the returns form that will be located in the same packaging as your order. Place the item in secure packaging and post the item back to us with your preferred method of postage. (We strongly recommend you use a Royal Mail Recorded delivery service, as this comes with insurance and will require a signature upon receipt at our offices).

Returns Department

Norton Barrie

Springfield House

Water Lane

Wilmslow.

SK9 5AA

Internet return orders can be accepted in both our stores.

Please see the Returns Page for more details. Click the link:

http://www.nortonbarrie.co.uk/refund-policy.html