Extended Xmas Returns

We offer EXTENDED XMAS returns! Any item purchased from 23rd October 2016 can be returned up until the 23rd January 2017. Goods must be returned undamaged at the customer's expense and a refund, less the original shipping costs will be issued within 5 working days of the goods being returned. When returning goods to us please fill in the returns form that is inside your package or contact us for full instructions.

Delivery Information


UK

Standard Delivery: £4.95 (Free For Orders over £150)

We hope to deliver your order right away, all goods are generally dispatched by DPD or Royal Mail 1st Class Recorded. This takes 1-2 working days to be delivered from date of shipping and does require a signature on arrival. Once your order is displayed as 'Processed' please remember to allow 1-2 working days for your order to arrive. Again, at busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 4 working days after your order is 'Processed' before contacting us.

All orders are dispatched with a courier service and signature is required upon delivery.  

Next Day Delivery: £8.50 

We use DPD and Royal Mail Guaranteed Next Day Delivery for our next day delivery service and again this does require a signature. This is guaranteed for the NEXT working Day and WILL require a signature. Special Next Day Delivery Orders placed after 3:30pm will be sent out the next working day. All Special Next Day Delivery orders placed at the weekend will be sent out the next appropriate working day.

Saturday Delivery: £9.95

If ordering on a Friday before 3:30pm and you wish for your parcel to arrive on a Saturday please select Saturday Delivery and we will send your parcel out via Royal Mail Guaranteed Next Day Saturday Service. The item will arrive before 1pm on the Saturday.

In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.

 

International Orders

 

Our typical international shipping costs and estimated delivery times are as follows:

Country

 Cost

Delivery Times

Austria

Australia

£9.95

£9.95

 2 - 5 Days

 5 - 9 Days

Belgium

£9.95

 2 - 5 Days

Bulgaria

Canada

£9.95

£9.95

 5 - 9 Days

 2 - 5 Days

Cyprus

£9.95

 5 - 7 Days

Denmark

£9.95

 2 - 7 Days

Finland

£9.95

 2 - 7 Days

France

£9.95

 2 - 5 Days

Germany

£9.95

 2 - 5 Days

Greece

£9.95

 5 - 7 Days

Hong Kong

£9.95

 4 - 10 Days

Italy

£9.95

 2 - 5 Days

Japan

Netherlands

£9.95

£9.95

 4 - 10 Days

 2 - 5 Days

Norway

£9.95

 2 - 7 Days

Portugal

£9.95

 2 - 7 Days

Slovenia

Singapore

£9.95

£9.95

 5 - 7 Days

 5 - 9 Days

Spain

£9.95

 2 - 5 Days

Sweden

£9.95

 2 - 7 Days

United Arab Emirates

£9.95

 3 - 5 Days

USA

 

£9.95

 2 - 5 Days 



Shipping And Handling

 

  • When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
  • Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
  • We're sorry but we can't change the delivery address of a parcel once your order has been placed unless you contact us before we have dispatched the item.
  • If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
  • Please note any charges relating to tax and customs duty are the sole responsibility of the customer.
  • Please note our courier company can not deliver to PO Box addresses
     

 

INTERNATIONAL CUSTOMERS:

It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Norton Barrie invoice. Please check the UPS website for more accurate information about international charges if you are unsure.

For US shipping if the value is under $800 USD you will not have to pay duties, over this amount you will have to pay import tax. Please note for the USA we ship UPS, you will receive a shipping confirmation email.

Please note that in Canada you will always be liable to pay import duties and taxes over a value of 60 Canadian Dollars.

Postage & Packaging:

Postage in the UK will be charged relative to value and weight of the parcel. These are approximate charges and in some circumstances the charge may be less or more depending on weight and in these cases the customer will be notified for approval by their preferred method of contact. We do not charge for any item until it is ready to ship.

For all orders from abroad the customer will be notified of postage and packaging charges and will only be charged once approved.

Important: We only dispatch goods to the billing address of the card holder which will require signature upon receipt. enquiries@nortonbarrie.co.uk

 

In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.

Goods ordered may be subject to the customer fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Norton Barrie Ltd are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply.

If you have any questions or comments about our conditions of sale, you should e-mail us.