Norton Barrie Delivery Policy
UK OrdersWe strive to deliver your order as fast as possible, with all in stock items dispatched within 1 working day. You will receive an email confirmation as soon as soon as your order reaches us. We will then send a shipment notification when your order is on its way - this email will include tracking information so you are able to keep up to date with your order's progress. In the event that stock is split across our locations, we may dispatch multiple shipments to ensure you receive your order as soon as possible.
You can choose from the following delivery options when you check out:
Guaranteed 2 Working Day Delivery - FREE
Goods on this service are dispatched via ParcelForce. This takes 1-2 working days to be delivered from date of shipping and does require a signature on arrival. All items are tracked and you will receive details once your order has shipped.
Next Working Day* Delivery - £4.95 (*Orders before 4pm, FREE for orders over £150)
Get your order faster with our Next Day Delivery, available for just £4.95. We use DPD, ParcelForce and Royal Mail Guaranteed Next Day Delivery for our next day delivery service and again this does require a signature. This is guaranteed for the NEXT working day and will require a signature. Next Working Day Delivery Orders placed after 4pm will be sent out the next working day. All Next Working Day Delivery orders placed at the weekend will be sent out the next appropriate working day.
Saturday Delivery - £9.95
If ordering on a Friday before 3:30pm and you wish for your parcel to arrive on a Saturday please select Saturday Delivery and we will send your parcel out via Royal Mail Guaranteed Next Day Saturday Service. The item will arrive before 1pm on the Saturday.
Collect In Store - FREE
You can also opt to collect your order in either our Wilmslow or Bolton stores. Please allow 24 hours for us to deliver to the appropriate store.
If you have any questions regarding delivery please contact us via email or call 01625 528 233 (9:30-6pm, Mon-Sat | 11am-5pm Sunday)
International OrdersOur typical international shipping costs and estimated delivery times are as follows. Delivery starts from £9.95 and we use a combination of carriers including FedEx, DHL and UPS. Delivery takes approx 2-5 working days depending on your location.
It is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Norton Barrie invoice.
For US shipping- if the value is under $800 USD you will not have to pay duties, over this amount you will have to pay import tax. Please note for the USA we ship FedEx, you will receive a shipping confirmation email.
For Canadian shipping - You will always be liable to pay import duties and taxes over a value of 60 Canadian Dollars. Postage in the UK will be charged relative to value and weight of the parcel. These are approximate charges and in some circumstances, the charge may be less or more depending on weight and in these cases, the customer will be notified for approval by their preferred method of contact.
We do not charge for any item until it is ready to ship. For all orders from abroad, the customer will be notified of postage and packaging charges and will only be charged once approved. Important: We only dispatch goods to the billing address of the card holder which will require a signature upon receipt. In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact. Goods ordered may be subject to the customs fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Norton Barrie Ltd is not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should e-mail us.