RETURNS POLICY


Extended Christmas Returns

You can order with confidence this Christmas at Norton Barrie. We will now accept exchanges and returns up to January 14th 2019 on all orders placed after October 28th 2018 - Allowing plenty of time for gifts to be returned. Any items returned after this date will only be accepted for exchange or return if the date of purchase falls inline with our regular 30-day returns policy.


Norton Barrie Returns Promise

If you are not 100% satisfied with your order we will happily offer a refund or exchange on items up to 30 days after you receive goods.

All items must be unworn and undamaged, with all labels unbroken and still attached. Returns that do not meet this criteria will be returned to the customer. When trying on items of clothing do not remove labels and ensure that you are not wearing a perfumed product(s).

Please note: we do not accept returns on underwear due to hygiene reasons.

In the unlikely event that goods arrive damaged or faulty please contact us as soon as possible on 01625 528 233 or email us.

Whilst every effort will be made to fulfil all exchange requests there may be instances where we are no longer able to obtain stock of the requested item. In these circumstances we will only be able to offer a refund.


How to Return Your Order

Royal Mail

You can take advantage of Royal Mail's tracked return service. Simply click the link below and follow the directions to create your return label. Royal Mail returns can be dropped of at your local Post Office or Royal Mail Customer Service Point.

Please note: this is not a free returns label. If you choose to use this service a fee of £3.99 will be deducted from your refund.

Create your Royal Mail Return Label

Your parcel will arrive back to us within 2-3 business days. Once your return is received we will process your refund or exchange within 1-3 business day. If you have requested a refund you will receive an email confirmation once your refund has been processed. Once processed the refund will appear on your bank statements within 3-5 business days.




Collect+

You can also arrange your return postage, hassle-free, using Collect+. Simply click on the link below to create your label, this service starts from as little as £3.95 and allows you to create and print your own label before dropping off at your most convenient Collect+ location.

  1. 1. Complete your returns form and include with your returned item(s)

  2. 2. To create your Collect+ label, please click here

    3. Drop your parcel off at your local Collect+ store

Your parcel will arrive back to us within 3-5 business days. Once your return is received we will process your refund or exchange within 1-3 business day. If you have requested a refund you will receive an email confirmation once your refund has been processed. Once processed the refund will appear on your bank statements within 3-5 business days.





In Store

You can return any item purchased online in person, to either of our stores located in Wilmslow and Bolton. If you require a refund this will be processed within 1-3 business days, you will receive an email confirmation once your refund has been processed. Once processed the refund will appear on your bank statements within 3-5 business days.




Direct to Us

If you live outside of the UK or would just like to arrange return postage yourself please enclose a completed returns form and address your return package as follows:

Internet Returns
Norton Barrie
Unit 2-3 Springfield House
Water Lane
Wilmslow
SK9 5AA
United Kingdom

For items being returned from outside the UK please mark your package 'Returned goods- no duties due'.

Please ensure that your return is tracked and insured for its full value to protect against non-delivery.

Once your return is received we will process your refund or exchange within 1-3 business days. If you have requested a refund you will receive an email confirmation once your refund has been processed. Once processed the refund will appear on your bank statements within 3-5 business days.

If you have any questions regarding the return of an order please contact us on 01625 528 233 (Mon-Sat 09:30am-6pm, Sun 11am-5pm) or email us.